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The Claims Process
Navigating Your PCP Claim with Confidence
We understand the claims process can feel overwhelming, so our goal is to keep things straightforward. In this section, we outline each step involved in your PCP claim, so you know what to expect from start to finish.
- Claim Review
- Evidence Gathering
- Submission & Response
- Negotiation & Resolution
Our PCP Timeline
Stay Informed with the Latest PCP Updates
PCP claims are subject to regulations and timelines set by the Financial Conduct Authority (FCA). We track these developments closely to ensure you have access to the most current information. This section includes an easy-to-follow timeline of any FCA updates that may impact your PCP claim.
Key dates
Know the deadlines and any changes that might affect your claim.
Guideline Summaries
Clear, digestible summaries of FCA rulings and updates.
How Updates Affect You
Insights on how FCA regulations shape the claim process.
Frequently Asked Questions
Answers to Your PCP Claim Questions
We know you have questions, and this section is dedicated to answering the ones we hear most often. Whether it’s understanding the eligibility requirements or knowing how long your claim might take, our FAQ section covers the essentials.
With our No Win, No Fee agreement, you won’t pay any upfront costs, and there are no fees if your PCP claim is unsuccessful. Our fees are only deducted from the compensation we secure for you, and they’re capped to ensure you receive a fair payment if a settlement is reached. This means that when your claim is successful, you’ll receive a compensation payment without any unexpected costs, making the process clear, accessible, and risk-free.
As part of standard legal practice, we request identification documents to comply with Anti-Money Laundering (AML) regulations. These checks are necessary for us to legally represent your claim and are required for all law firms handling financial cases.
If your case is in DSAR – this means if we haven’t got all the information we need, we have asked your lender to provide these details – your lender may have required a form of ID to verify your file before sending us your information. This ensures there is no breach of data and allows us and the lender to be 100% sure we’re sending financial information to the right person!
Yes, we’re here to help! You can reach out to our team at any time with questions or for updates on your case. We’re committed to making the process as transparent and straightforward as possible for you.
