We're Here to Help
Supporting you
every step of the way
Our goal is to make your PCP claim journey as smooth and transparent as possible. Here you’ll find resources, tips, and contact information to keep you informed and supported throughout the process. Whether you need an update, guidance on next steps, or have questions, our team is here to ensure you feel confident and well-supported from start to finish.
Key Contact Information
Need to get in touch?
We’re here to support you every step of the way. If you have any questions or need assistance, our dedicated support team is available during business hours to help.
- 0330 341 0481
- info@courmacslegal.co.uk
-
We're open: 09:00 - 17:30 Monday - Friday
(closed bank holidays and weekends)
We aim to respond to all emails within 5 business days. For urgent inquiries, please call us directly during office hours.
Status Updates
Keeping you updated
We understand how important it is to stay informed about your claim. Here’s an outline of the types of updates you can expect and how we keep you in the loop:
- Initial Confirmation: Once we submit your claim, you’ll receive an email confirmation with details about the next steps.
- Regular Progress Updates: Throughout the process, we provide status updates via email, particularly at key points such as when we send a Letter of Complaint (LOC) or receive a response from the lender.
- FCA Pause Notifications: If your claim is affected by the FCA pause on certain PCP claims, we’ll inform you of any relevant updates or changes.
- Final Outcome: We notify you immediately once a final decision is reached or if further steps, like escalating to litigation, are required.
If you’d like an update at any point, feel free to contact us, and we’ll be happy to provide the latest information on your case.
Tips for a Smooth Claims Process
Keeping you updated
To ensure your claim progresses as efficiently as possible, here are some simple tips to follow: