Your PCP Claim Questions Answered
Frequently Asked
Questions
Our goal is to make the claims process as smooth and transparent as possible. Here, you’ll find answers to common questions about timelines, fees, cancellation terms, and what to expect throughout your PCP claim journey. If you need further assistance, our team is always here to help—just reach out!
The UK Supreme Court will review a key case on 1 April 2025, assessing whether car dealers and brokers owe a fiduciary duty to customers and if failing to fully disclose commissions breaches that duty.
If the court rules in favour of consumers, it could strengthen claims against lenders and potentially lead to more successful compensation claims. This decision is expected to have a major impact on motor finance claims, and we are closely monitoring updates from the Financial Conduct Authority (FCA) and regulators.
If you’re unsure whether you have a claim, now is a good time to start the process. Contact us today to find out how this ruling could affect your case.
At Courmacs Legal, we operate on a no win, no fee basis, meaning you won’t pay anything upfront or if your claim is unsuccessful*. If your claim is successful, our fees are deducted from the compensation awarded, and these are capped to ensure fairness.
Below is a breakdown of our fee structure for clients signed up after 26th July 2024 :
Band | Compensation Amount (£) | Maximum Fee Percentage (%) | Maximum Fee Amount (£) |
1 | 1-1,499 | 30% | 420 |
2 | 1,500 – 9,999 | 28% | 2,500 |
3 | 10,000 – 24,999 | 25% | 5,000 |
4 | 25,000 – 49,999 | 20% | 7,500 |
5 | 50,000 or above | 15% | 10,000 |
Example Calculations:
- If your compensation is £1,000, our maximum fee would be 30% (£300), plus VAT (£60), making the total fee £360.
- If your compensation is £5,000, our maximum fee would be 28% (£1,400), plus VAT (£280), making the total fee £1,680.
- If your compensation is £50,000, our maximum fee would be 15% (£7,500), plus VAT (£1,500), making the total fee £9,000.
We are committed to complete transparency about our fees, ensuring you’re always informed. If you have any questions about how fees are calculated, please don’t hesitate to contact our team.
The timeline for each PCP claim varies based on factors like lender response times, FCA pauses, and the complexity of your case. Generally, claims without pauses or complications can take several months to resolve. We keep you updated on any developments and timelines throughout the process.
With our No Win, No Fee agreement, you won’t pay any upfront costs, and there are no fees if your PCP claim is unsuccessful. Our fees are only deducted from the compensation we secure for you, and they’re capped to ensure you receive a fair payment if a settlement is reached.
You also have the right to cancel your claim during the 14-day cooling-off period at no cost. However, if you choose to cancel after this period, you may be liable for costs as outlined in our terms and conditions.
As long as you allow us to proceed with your claim and respond to our communications, you’ll never have to pay any costs out of pocket—even if your claim is unsuccessful. The process is transparent, accessible, and designed to protect your interests.
The FCA has put a “pause” on certain PCP claims involving Discretionary Commission Arrangements (DCAs) until 4 December 2025.
The FCA are consulting on extending this pause to ALL motor finance arrangements, not just DCA.
This pause means lenders cannot provide final decisions on these claims while the FCA reviews how DCAs may have affected consumers. If your claim is affected by this pause, we’ll keep you updated on any changes as the FCA’s investigation progresses.
If you don’t have a copy of your PCP agreement, we can obtain this information in three ways:
- Through your credit report
- Information request through your lender
- Through a Data Subject Access Request (DSAR) -we can request the information from your lender through a Data Subject Access Request (DSAR). This allows us to obtain the details of your agreement directly from the lender. However, this process may take some time and could require additional information, such as previous names or your car registration, to help locate your records.
As part of standard legal practice, we request identification documents to comply with Anti-Money Laundering (AML) regulations. These checks are necessary for us to legally represent your claim and are required for all law firms handling financial cases.
In some cases, lenders ask for a form of identification to verify the claim with the signature on the agreement. It is important you promptly provide this information so we can return it to your lender and get your claim processed smoothly.
If your case is in DSAR – this means if we haven’t got all the information we need, we have asked your lender to provide these details – your lender may have required a form of ID to verify your file before sending us your information. This ensures there is no breach of data and allows us and the lender to be 100% sure we’re sending financial information to the right person!
Absolutely. Our team will keep you informed at every stage, from the initial review through to final outcomes. We’ll update you on any responses from the lender, changes in your case status, or new regulatory developments affecting your claim.
You can ask for updates directly from our team via email or by calling us on 0330 341 0481.
At the end of the claims process, your case may fall into one of the following categories:
- Payment: If the lender agrees to compensate, we receive the agreed settlement figure to our client account. Once our fees are deducted, we will transfer the remaining figure directly to your bank account.
- Referral to the Financial Ombudsman Service (FOS): If we believe the lender acted irresponsibly in assessing affordability, we may escalate your claim to the FOS. We will also do this if the lender confirms you had DCA.
- Litigation: If there is a strong case for compensation that isn’t resolved by the lender’s final response, we may take your case to court.
- Close Claim: If there is no evidence of mis-selling or commission issues, your claim may be closed. In this case, there will be no costs to you.
You have a 14-day cooling-off period from the date you submit your claim, during which you can cancel at no cost. If you choose to cancel after the 14-day period, you may be liable for our fees, as this would be a breach of our terms. However, as long as you allow us to continue working on your case and respond to our communications, there will be no out-of-pocket expenses for you. We operate on a no win, no fee basis, which means you only pay a percentage of any compensation awarded if your claim is successful.
Yes, we’re here to help! You can reach out to our team at any time with questions or for updates on your case. We’re committed to making the process as transparent and straightforward as possible for you.